Terms and Conditions

By accessing or using the website of Chem-Dry of Colorado Springs (“we,” “us,” “our”), or by purchasing our services, you agree to the following terms and conditions. These terms apply to all visitors, users, and customers, including those who opt in to receive SMS messages from us. Please read these terms carefully.

1. Acceptance of Terms
By using our website or purchasing our services, you agree to be bound by these terms and conditions, as well as our Privacy Policy. If you do not agree, please do not use our website or services.

2. Services Provided
We provide professional cleaning services, including but not limited to carpet cleaning, upholstery cleaning, tile and grout cleaning, and area rug cleaning. Service availability and pricing may vary by location.

3. SMS Messaging Terms
By providing your phone number, you consent to receive automated and non-automated text messages from us. These may include:

Appointment reminders
Special promotions and offers
Service updates
Customer satisfaction surveys
Other service-related communications

Message Frequency: Message frequency may vary based on your interactions with us.
Message and Data Rates: Message and data rates may apply. Charges depend on your mobile service plan. Contact your carrier for details.

Opt-Out Instructions: You can opt out of receiving SMS messages by replying “STOP” to any message or contacting us directly at customerservice@cdcos.com or 719-599-4441. Message frequency may vary, and you may receive a final confirmation message before being removed from our list.
Support and Assistance: For help, reply “HELP” to any message or contact us at customerservice@cdcos.com or 719-599-4441.

Carrier Disclaimer: We are not responsible for delays or failures in message delivery, as these depend on your carrier and mobile service provider.

4. Website Use
You agree to use our website only for lawful purposes and in a manner consistent with these terms. You may not use our website to distribute spam, malware, or other harmful content.

5. Privacy
We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

6. Payment and Billing
Payment for services is due at the time of service unless otherwise agreed upon in writing. We reserve the right to cancel or reschedule services for non-payment.

7. Cancellations and Rescheduling
You may cancel or reschedule an appointment by contacting us directly. Cancellations made less than 3 business-days before the scheduled appointment may be subject to a cancellation fee.

8. Limitation of Liability
We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or services, including SMS communications.

9. Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be posted on our website and will be effective immediately upon posting.

10. Governing Law
These terms are governed by the laws of Colorado, without regard to its conflict of law principles.

11. Contact Us
For any questions or concerns regarding these terms, please contact us at customerservice@cdcos.com or 719-599-4441.
By using our website or purchasing our services, you acknowledge that you have read, understood, and agree to these terms and conditions.